Admissions Clerk

Montgomery County Memorial Hospital + Clinics•Red Oak, IA

6h•Onsite

About The Position

The Patient Access Representative is responsible for providing exceptional customer service while serving as the first point of contact for patients and visitors. Duties include, but are not limited to, patient registration and scheduling, obtaining and verifying demographic and insurance information, collecting required signatures, answering and directing incoming telephone calls, managing appointment requests, and maintaining accurate patient records within the electronic health record system. This position plays a key role in supporting clinic operations and ensuring a positive patient experience. The Patient Access Representative must be able to recognize situations that may require immediate clinical attention and communicate concerns promptly to the appropriate nursing or provider staff.

Requirements

Highly organized
Detail-oriented
Able to effectively manage multiple responsibilities in a fast-paced primary care environment
Strong communication skills
Strong customer service skills
Strong multitasking skills
Comfortable interacting with patients, families, providers, and coworkers in a professional, knowledgeable, and compassionate manner
Maintaining confidentiality
Providing outstanding service at all times

Responsibilities

Patient registration and scheduling
Obtaining and verifying demographic and insurance information
Collecting required signatures
Answering and directing incoming telephone calls
Managing appointment requests
Maintaining accurate patient records within the electronic health record system
Recognizing situations that may require immediate clinical attention and communicating concerns promptly to the appropriate nursing or provider staff