Patient Access Representative - Medical Department

GENERATIONS FAMILY HEALTH CENTER INC • Willimantic, CT

1d • Onsite

About The Position

Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Norwich and Putnam. Our dedicated staff provides a full range of primary care services to all ages including medical, dental and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School Based Health Centers. This role is located in the Medical Department in Willimantic, CT. The Patient Access Representative will be responsible for greeting patients, answering phones, scheduling appointments, obtaining patient information, posting procedures, and collecting fees. The position requires excellent customer service skills and the ability to work collaboratively with a multidisciplinary team, including dental, medical, behavioral health, health support, and community program staff.

Requirements

• High school diploma
• Typing and computer skills essential
• Familiarity with dental/medical terminology and billing procedures is necessary
• Must be detail oriented
• Able to handle multitasking in a fast-paced environment

Nice To Haves

• Post secondary school education preferred
• Experience in dental/medical office is helpful
• Bilingual candidate (Spanish/English) preferred based on patient population
• Certification class provided following documented proficiency in Spanish, Haitian/Creole or Mandarin

Responsibilities

• Greeting patients
• Answering phone
• Scheduling appointments
• Obtaining information from patients
• Posting procedures
• Collecting fees
• Provide excellent customer service
• Work as a team with multidisciplinary team including dental, medical, behavioral, health support, and community program staff

Benefits

• Medical and Vision insurance with no employee premium
• Quarterly Perfect Attendance Bonus
• Longevity Bonus recognizing years of service
• $500 annual education reimbursement
• Robust paid vacation, sick time, personal time and 9 paid holidays
• Predictable scheduling
• Medical and Vision Insurance (No premium cost for employee-only coverage)
• 403(b) Retirement Savings Plan with employer contributions
• Group Life Insurance
• Short Disability Insurance
• Paid Sick Time
• Paid Vacation
• Paid Personal Hours
• 9 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED