Patient Access Representative
NeighborHealth•Boston, MA
•$18 - $25•Onsite
About The Position
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will be expected to accurately collect, verify and data enter demographic and insurance information in our electronic medical record according to Registration department guidelines.
Requirements
- HS Diploma/GED.
- Minimum of 1 year customer service and/or administrative experience.
- Excellent written and verbal communication, judgement, and problem solving skills.
- Bilingual fluency Spanish/English required.
- Proficient in Microsoft Office Suite.
Nice To Haves
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
Responsibilities
- Accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.
- Coordinate the efficient patient flow within the Clinical Department.
- Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
