Patient Access Representative
About The Position
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
Requirements
- High School Diploma/GED and two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
- Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
- Basic PC software application knowledge and ability to use multiple data systems
- Excellent communication, organizational and interpersonal skills
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
- Follows standard precautions using personal protective equipment as required.
Responsibilities
- Perform registration and obtain information about demographics, insurance, medical and financial.
- Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
