Patient Access Representative

Sentara Health • Hampton, VA

22h • Onsite

About The Position

Sentara Careplex is hiring Patient Access Representatives. The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs, and verifying and entering the patient's demographic and insurance information in the electronic health record. They are also responsible for explaining and completing complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards. This role involves explaining and collecting co-payments, deposits, and outstanding balances, and performing transactions securely. Patient Access Representatives greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time. They may also perform scheduling, pre-admission, and discharge duties, and provide supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement. Sentara CarePlex Hospital, located in Hampton, VA, is a 224-bed technologically advanced, acute care facility and Certified Primary Stroke Center, offering specialized services in heart and vascular, urologic care, advanced diagnostic and surgical capabilities, a hospitalist program, and one of the state's busiest emergency departments. It is also home to the Orthopedic Hospital at Sentara CarePlex Hospital. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years, offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. Sentara has been nominated 'Employer of Choice' for over ten years and recognized by U.S. News and World Report as having 'Best Hospitals' for 15+ years. Sentara Health is an equal opportunity employer, priding itself on the diversity and inclusiveness of its workforce, with diversity, inclusion, and belonging as a guiding principle to ensure its workforce reflects the communities it serves. This is a tobacco-free environment.

Requirements

• High School Diploma or Equivalent
• Customer Service OR Data Entry - 2 years
• Demonstrated proficiency in computer keyboarding skills

Nice To Haves

• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology
• Interpersonal skills
• Proper grammar, spelling and punctuation

Responsibilities

• Responsible for all aspects of the patient registration process
• Verifying the patient identity and selecting the correct patient record
• Reviewing schedules and physician orders to register the patient for the appropriate service
• Scanning important documents such as insurance cards, ID's, Living Wills, and POAs
• Verifying and entering the patient's demographic and insurance information in the electronic health record
• Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards
• Explain and collect co-payments, deposits and outstanding balances, and perform transactions securely
• Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
• May also perform scheduling, pre-admission and discharge duties
• Provide supervision and patient information updates to families in waiting rooms

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees