Patient Access Representative

Sanford Health • Marshfield, WI

11d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The PAR greets patients, verifies demographics for accurate registration and/or scheduling, and handles related paperwork. They create electronic files, provide, scan, and route necessary forms, educate patients, and obtain signatures. They establish financial responsibility and assist with arrangements, adhering to policies. They collect co-payments and payments on account balances. They may also work through a registration work queue to resolve issues like errors and denied claims, and maintain the registration database. In a scheduling role, the PAR schedules appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, and may manage provider schedules, resolve work queue issues, and manage recall and waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing provider documents, discussing pre-payment responsibilities, initiating financial assistance, tracking patient visits, health information management, working on reports, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, making copies, sending faxes, and ordering supplies. In all settings, the PAR serves as a mentor for new staff, displays professionalism, and promotes an atmosphere of mutual respect and cooperation. They must be able to work both independently and as part of a team, often taking direction from the nursing team. Confidentiality of sensitive information must always be maintained. Excellent customer service and empathy are required, along with working knowledge of medical terminology and professional written communication skills for notes.

Requirements

• High school diploma or equivalent preferred
• One year of work experience, preferably in a medical office setting
• Customer service skills essential
• Six months' customer service experience desired
• Working knowledge of medical terminology
• Ability to empathize with patients and their situations
• Professional written communication skills

Nice To Haves

• Post-secondary education helpful
• Medical terminology helpful
• May require BLS for certain locations and/or settings

Responsibilities

• Greet patients/residents
• Verify patient/resident demographics
• Accurately register and/or schedule patients/residents
• Take care of related paperwork
• Create electronic files
• Provide, scan, and route necessary forms and documents
• Educate patients/residents and capture their signatures on necessary paperwork
• Establish and assign financial responsibility and/or assist with arrangements
• Collect co-payments, pre-payments, and/or payments on account balances
• Work through the registration work queue to address and resolve issues
• Schedule patient/resident appointments and procedures
• Obtain and coordinate referrals
• Conduct pre-authorization
• Arrange interpreter services
• Check patients/residents in/out
• Offer enrollment to additional resources
• Coordinate provider schedule
• Resolve work queue issues
• Manage recall and waitlists
• Operate multi-line telephones
• Serve as a switchboard operator calling codes and paging providers
• Preparation and coordination of charts
• Organizing supporting provider documents
• Discussing pre-payment responsibilities
• Initiation and collaboration of patient/resident financial assistance
• Prior authorization
• Track patient/resident visits
• Health information management on patient/resident accounts
• Work on weekly and monthly reports
• Compiling, distributing, administering and scoring of assessments
• Coordination of Telemed appointments
• Provider and schedule maintenance
• Charge entry/billing and charge verification
• Reminder calls for appointments
• Hospital admission
• Make copies, send faxes, and order supplies
• Serve as a mentor for new Patient Access Representatives and other staff
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation
• Maintain confidentiality of sensitive information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED