Patient Access Representative

Holy Cross Hospital Davis • Layton, UT

1d • Onsite

About The Position

The Patient Access Representative role at Holy Cross Hospital - Davis is crucial for creating positive first impressions and contributing to the overall patient experience. This position requires strong organizational, operational, and customer service skills, with opportunities to lead and guide change. The representative will collaborate with administration, management, physicians, and other staff members to support patients, visitors, and other customers. Holy Cross Hospital - Davis, founded in 1976, is a 220-bed hospital in northern Utah, with a new 16,000-square-foot Weber Campus offering emergency care, radiology, mammography, and 24/7 laboratory services.

Requirements

• High School diploma required
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.

Nice To Haves

• Office experience in a healthcare environment
• Medical terminology
• Ability to multitask and prioritizing skills

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees