Patient Access Representative | Vermillion Clinic | PRN

Sanford Health • Vermillion, SD

10d • $16 - $23 • Onsite

About The Position

The Patient Access Representative (PAR) is responsible for patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The PAR greets patients, verifies demographics, registers/schedules patients, and handles related paperwork. They create electronic files, provide, scan, and route necessary forms, educate patients, and obtain signatures. The PAR establishes financial responsibility, collects payments, and may work through a registration work queue to resolve issues. In a scheduling role, they schedule appointments, obtain referrals, conduct pre-authorization, arrange interpreter services, check patients in/out, and offer enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, manage provider schedules, and handle waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing documents, discussing pre-payment, initiating financial assistance, prior authorization, tracking visits, health information management, report generation, assessment administration, Telemed coordination, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admission, and general office tasks. The PAR also serves as a mentor, displays professionalism, and promotes a respectful atmosphere. They must be able to work both independently and as part of a team, often taking direction from the nursing team. Maintaining confidentiality is crucial. Excellent customer service and empathy are required, along with a working knowledge of medical terminology and professional written communication.

Requirements

• High school diploma or equivalent preferred
• One year of work experience, preferably in a medical office setting
• Customer service skills essential
• Six months' customer service experience desired
• Working knowledge of medical terminology
• Ability to work as part of a team and independently
• Ability to maintain confidentiality of sensitive information
• Excellent customer service skills
• Ability to empathize with patients and their situations
• Professional written communication skills

Nice To Haves

• Post-secondary education helpful
• Medical terminology helpful
• May require BLS for certain locations and/or settings

Responsibilities

• Patient registration and scheduling
• Verifying patient demographics
• Registering and/or scheduling patients
• Handling related paperwork, including scanning and routing forms
• Educating patients and obtaining signatures
• Establishing financial responsibility and assisting with payment arrangements
• Collecting co-payments, pre-payments, and payments on account balances
• Working through registration work queues to resolve issues
• Scheduling patient appointments and procedures
• Obtaining and coordinating referrals
• Conducting pre-authorization
• Arranging interpreter services
• Checking patients in and out
• Offering enrollment to additional resources
• Coordinating appointments with nursing teams and providers
• Operating multi-line telephones
• Serving as a switchboard operator (in some locations)
• Preparing and coordinating charts
• Organizing supporting provider documents
• Discussing pre-payment responsibilities
• Initiating and collaborating on patient financial assistance
• Prior authorization
• Tracking patient visits
• Health information management on patient accounts
• Working on weekly and monthly reports
• Compiling, distributing, administering, and scoring assessments
• Coordinating Telemed appointments
• Provider and schedule maintenance
• Charge entry/billing and charge verification
• Making reminder calls for appointments
• Hospital admission
• Making copies, sending faxes, and ordering supplies
• Serving as a mentor for new Patient Access Representatives and other staff
• Maintaining confidentiality of sensitive information

Benefits

• EEO/AA Employer M/F/Disability/Vet

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED