Patient Access Representative
About The Position
As our Patient Access Representative, you will be a vital front-line professional, expertly managing patient registration and admission workflows across diverse access points such as the Emergency Department and main registration. This role is crucial for maintaining seamless patient experiences and operational efficiency, leveraging strong organizational skills to coordinate medical records, schedule appointments, and address insurance verification needs. You will be a key player in revenue cycle management, ensuring accurate data capture and compliance with healthcare regulations, ultimately contributing to exceptional patient care and fiscal integrity. Every day, you will engage directly with patients, providing high-quality, patient-centered service by gathering and verifying demographic and insurance information, and clearly communicating financial responsibilities. You'll utilize multiple systems for scheduling, documentation, and inquiry resolution, meticulously identifying and escalating discrepancies to maintain workflow integrity. Your responsibilities will also include supporting daily access operations, collaborating with the healthcare team to optimize workflows, and upholding privacy standards, making each interaction a testament to our commitment to patient satisfaction and operational excellence.
Requirements
- High School Graduate or High School GED upon hire.
- 1 year relevant experience in healthcare, patient access setting.
- Knowledge of patient registration procedures and documentation.
- Knowledge of health insurance payers.
- Knowledge of real-time insurance eligibility verifications.
- Basic computer and administrative skills, including Microsoft Word, Excel, and data entry.
- Effective communication skills.
- Data analysis skills.
- Meticulous task management skills.
Responsibilities
- Manage patient registration and admission workflows across diverse access points such as the Emergency Department and main registration.
- Coordinate medical records, schedule appointments, and address insurance verification needs.
- Ensure accurate data capture and compliance with healthcare regulations.
- Gather and verify demographic and insurance information.
- Clearly communicate financial responsibilities to patients.
- Utilize multiple systems for scheduling, documentation, and inquiry resolution.
- Identify and escalate discrepancies to maintain workflow integrity.
- Support daily access operations.
- Collaborate with the healthcare team to optimize workflows.
- Uphold privacy standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
