Patient Access Representative

Sanford Health • Eau Claire, WI

1d • $16 - $23 • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling. Depending on the setting, the Patient Access Representative (PAR) may perform only registration or scheduling duties, or both. The PAR also performs additional assigned duties, which vary by location/setting. The position requires excellent customer service and the ability to empathize with patients and their situations, along with a working knowledge of medical terminology and professional written communication skills.

Requirements

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Nice To Haves

• Post-secondary education helpful.
• Medical terminology helpful.

Responsibilities

• Greet patients/residents and verify demographics for accurate registration and/or scheduling.
• Create electronic files, provide, scan, and route necessary forms and documents.
• Educate patients/residents and obtain signatures on necessary paperwork.
• Establish and assign financial responsibility and/or assist with payment arrangements.
• Collect co-payments, pre-payments, and/or payments on account balances.
• Work through the registration work queue to address and resolve issues, including errors and denied insurance claims.
• Schedule patient/resident appointments and procedures.
• Obtain and coordinate referrals.
• Conduct pre-authorization and arrange interpreter services.
• Check patients/residents in/out.
• Offer enrollment to additional resources.
• Collaborate with the nursing team and providers to coordinate appointments.
• Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
• Operate multi-line telephones and potentially serve as a switchboard operator.
• Prepare and coordinate charts.
• Organize supporting provider documents.
• Discuss pre-payment responsibilities.
• Initiate and collaborate on patient/resident financial assistance.
• Track patient/resident visits.
• Manage health information on patient/resident accounts.
• Work on weekly and monthly reports.
• Compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments.
• Maintain provider and schedule information.
• Perform charge entry/billing and charge verification.
• Make reminder calls for appointments.
• Handle hospital admissions.
• Make copies, send faxes, and order supplies.
• Serve as a mentor for new Patient Access Representatives and other staff.
• Maintain confidentiality of sensitive information.

Benefits

• Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED