Patient Access Representative

Sanford Health • Minocqua, WI

1d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) performs patient registration and scheduling duties. Depending on the setting, the PAR may perform only registration or scheduling, or both. Additional duties are assigned as needed and vary by location/setting.

In a registration role, the PAR greets patients, verifies demographics, registers/schedules patients, and handles related paperwork. They create electronic files, provide, scan, and route necessary forms, educate patients, and obtain signatures. They establish financial responsibility, assist with arrangements, and collect co-payments or payments on account balances. They may also manage the registration work queue to resolve issues like errors and denied claims, and maintain the registration database.

In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, conducts pre-authorizations, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments and may manage provider schedules, resolve work queue issues, and handle recall and waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing provider documents, discussing pre-payment responsibilities, initiating financial assistance, tracking patient visits, managing health information on accounts, working on reports, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, making copies, sending faxes, and ordering supplies.

In all settings, the PAR serves as a mentor for new staff, displays professionalism, and promotes a respectful and cooperative atmosphere. They must be able to work independently and as part of a team, often taking direction from the nursing team. Confidentiality of sensitive information is required. Excellent customer service and empathy are essential, along with working knowledge of medical terminology and professional written communication skills.

Requirements

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Six months' customer service experience desired.
• Customer service skills essential.
• Working knowledge of medical terminology.
• Ability to work as part of a team and independently.

Nice To Haves

• Post-secondary education helpful.
• Medical terminology helpful.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients/residents and verify demographics for accurate registration and/or scheduling.
• Create electronic files, provide, scan, and route necessary forms and documents.
• Educate patients/residents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and/or assist with arrangements.
• Collect co-payments, pre-payments, and/or payments on account balances.
• Work through the registration work queue to address and resolve issues.
• Schedule patient/resident appointments and procedures.
• Obtain and coordinate referrals.
• Conduct pre-authorization and arrange interpreter services.
• Check patients/residents in/out.
• Offer enrollment to additional resources.
• Coordinate appointments with the nursing team and providers.
• Operate multi-line telephones and potentially serve as a switchboard operator.
• Serve as a mentor for new Patient Access Representatives and other staff.
• Maintain confidentiality of sensitive information.

Benefits

• Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED