Patient Access Representative

Sanford Health•Marshfield, WI

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires excellent customer service and the ability to empathize with patients and their situations. A working knowledge of medical terminology and professional written communication skills are necessary. The PAR must be able to work both independently and as part of a team, often taking direction from the nursing team, and must always maintain confidentiality of sensitive information.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Must be able to work as part of a team and also work independently.
Must always maintain confidentiality of sensitive information.
Requires excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and use of professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.

Responsibilities

Greet patients/residents and verify their demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility or assist with arrangements according to policies.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues, including work queue errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Coordinate appointments with the nursing team and providers to meet patient/resident needs.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Manage provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.