Patient Access Representative | Cancer Center | 40 hrs/wk

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is located in the Sanford Hematology / Oncology Clinic within the Edith Sanford Cancer Center. It is a fast-paced clinic that includes Palliative Care and an Infusion Center. As a Patient Access Representative, you will impact the patient journey by helping patients gain access to care. This role involves working at the front desk for in-person patient registration and taking incoming calls in a phone room. The primary responsibility is providing extraordinary customer service to patients with every interaction, creating a welcoming and safe environment, either on the phone or in the clinic.

Requirements

High school diploma or equivalent preferred
One year of work experience, preferably in a medical office setting
Six months' customer service experience desired
Customer service skills essential

Nice To Haves

Post-secondary education helpful
Medical terminology helpful
May require BLS for certain locations and/or settings

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes