Patient Access Representative – Part Time, Day Shift
About The Position
The Admitting Representative is ONSITE at Ojai Community Memorial Hospital in Ojai, CA. Provides excellent customer service to all individuals. Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service. Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems. Obtain all necessary patient signatures and information at time of arrival. Escalates any advanced or complex registrations to a more experienced team member. Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary. Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion prior to or at the point of service. Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate. Ensure that all activities related to hospital collection activities meet department requirements. Some holiday and weekend work when needed. Serve as preceptors/trainers to orientee. Serve as a mentor to new associates and assist in new employee orientation. Performs other duties as assigned.
Requirements
- High School Diploma or equivalent (GED)
- 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.
Nice To Haves
- One (1) year Patient Access experience
- Data Entry experience
- Familiar with health plans/insurance
- Bilingual in English and Spanish
Responsibilities
- Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
- Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
- Obtain all necessary patient signatures and information at time of arrival.
- Escalate any advanced or complex registrations to a more experienced team member.
- Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.
- Verify insurance benefits; explain financial requirements to the patient or patient representative and collect any outstanding patient portion prior to or at the point of service.
- Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
- Ensure that all activities related to hospital collection activities meet department requirements.
- Serve as preceptors/trainers to orientee.
- Serve as a mentor to new associates and assist in new employee orientation.
- Performs other duties as assigned.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
