Patient Access Representative (48 hours/pay period)

Essentia Health•Detroit Lakes, MN

8d•Hybrid

About The Position

This position will be scheduled 48 hours per pay period, with the ability to pick up additional hours when available. The role greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It involves interviewing patients to obtain demographic and financial information through face-to-face and virtual interactions to ensure accurate patient registration and billing. The position will work in both Clinic Registration and Emergency Department Registration. Responsibilities include assisting patients with the Welcome Kiosk, answering questions, completing patient checkout, scheduling follow-up appointments, and providing cost estimates and itineraries. This position works weekends, is part of the holiday rotation, and participates in the on-call schedule. Cross-training into scheduling is also required for effective job performance.

Requirements

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Maintains all assigned work queues according to supervisor’s instructions and guidance.
Interacts positively and in a caring manner with patients, co-workers, and others to provide the highest level of customer service.
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
Sanitizes registration equipment between each use and restocks basic supplies.
Other clerical duties as assigned.