Patient Access Representative - Casual On Call

Winona Health•Winona, MN

13d•Onsite

About The Position

The Patient Access Representative is responsible to deliver exceptional customer service which includes greeting patients and visitors, assisting patients with check-in, updating registration information, arranging transportation, and address basic patient questions. This is a casual on-call position requiring a minimum of one scheduled shift per month, with hours between 7:30 am and 7:00 pm, including days, evenings, and weekends. The role involves every other weekend and every third holiday. Telecommuting is not available.

Requirements

Must be mobile and have the ability to push patient in wheelchair, if necessary, within any location of clinic/hospital
Ability to work independently with minimal supervision and able to function effectively under stress while continuing to a positive attitude with patients/visitors at all times
Basic computer skills: Microsoft Word, Excel, Outlook, etc.

Nice To Haves

High School Diploma or equivalent is preferred
1+ years of customer service, reception, or business experience
speak a second language
have previous insurance experience

Responsibilities

Update the registration system with patient information including demographics, emergency contacts, insurance eligibility and any insurance errors during pre-registration, registration, or on through the dashboard.
Imports images from pre-registration software into the registration system.
Proactively anticipate patient and visitor needs, ensuring a seamless and exceptional experience at Winona Health with wayfinding, informing, and calling transportation company.
Maintain a cleans and organized lobby, logs tickets to appropriate department based on lobby issues.
Reports any patient incidents or safety events timely and in appropriate manner and refers patients with additional questions to the appropriate resource.
Takes basic information for copays or non-covered services.
Performs other duties assigned by management, based on the needs of Winona Health.
Clinic Use scheduling and registration systems to identify and manage patient appointments, add or modify appointments and monitor self-arrival stations.
Respond to patient questions regarding pre-registration and arrival station procedures.
Sets up patients for My Winona Health portal access.
Receives and distribute information from clinical departments and medical records based on having the appropriate authorizations.
Urgent Care Answer Urgent care and admitting telephone line and update hospital encounters for changes in status (direct admission, boarding, observation, etc.).
Answer and triage My Winona Health questions, assist patients with portal access, and log tickets as necessary.
Completes hospital registrations including pre-registrations and reviews insurance eligibility.
Updates Urgent Care website at designated intervals.
Scans business office documents into patient images for future reference.
Dashboard Check in Patients on dashboard who have used self-arrival stations.
Update the registration system with patient information, ensuring that insurance eligibility and errors are updated during the pre-registration or at the arrival station.
Review daily registration report, track issues for management and correct discrepancies to ensure accurate registration.

Benefits

Options for medical, dental, and vision coverage
mental health support
wellness incentives
Short and long-term disability
accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Access to a 403(b) retirement plan with employer contributions
Flexible scheduling
paid time off
earned sick time
Paid training
tuition reimbursement
scholarships
sponsored seminars
Special offers with local businesses, including the YMCA and cell phone providers