Jeff Temp - Patient Access Representative
About The Position
This position would be within our internal, temporary staffing pool. Assignments are 30, 60, or 90 days. Shift options: day & evening - full-time, part-time, per diem options available. The role provides a positive patient experience to patients and families. It demonstrates strong communication and customer service skills while registering patients. The representative accurately searches and selects the correct patient, gathers complete and accurate demographic and insurance information from patients and families, and identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. The role also retrieves orders, confirms medical necessity, answers phones for outpatient visits, gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Requirements
- High School Diploma or GED
- Associates degree in healthcare or business administration preferred
- Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles
- Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service.
- Prior registration experience in Emergency Dept preferred.
- Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
Nice To Haves
- Associates degree in healthcare or business administration
- Prior registration experience in Emergency Dept
Responsibilities
- Provides a positive patient experience to patients and families.
- Demonstrates strong communication and customer service skills while registering patients.
- Accurately searches and selects the correct patient.
- Gathers complete and accurate demographic and insurance information from patients and families.
- Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
- Retrieves orders, confirms medical necessity and answers phones for outpatient visits.
- Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
