Patient Access Representative - Ahuja Medical Center

University Hospitals•Beachwood, OH

16h•Hybrid

About The Position

As a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit. In this role, you’ll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You’ll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays. You’ll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care.

Requirements

High School Equivalent / GED (Required)
1+ years Customer Service (Required)
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

Nice To Haves

Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)
2+ years Customer Service or Customer Service in healthcare (Preferred)

Responsibilities

Welcome patients by checking them in and out for visits in a professional and friendly way
Answer patient calls, respond to questions, and help schedule appointments
Support patients in enrolling in and using MyChart
Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
Communicate important information to providers and care team members to support smooth patient care
Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
Assist patients with completing forms and required documentation
Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
Schedule referrals and follow-up appointments
Scan and upload documents accurately and in a timely manner into EPIC
Work closely with colleagues and providers to support a positive patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized, and welcoming work environment
Receive cross-training to support other duties when needed
Work at off-site locations if scheduled
Follow all organizational policies, procedures, and standards
Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements