Part Time Patient Access Representative

UnitedHealth Group•Saint Paul, MN

13h•$16 - $29•Onsite

About The Position

As a Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Requirements

6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
Ability to work evening shift, 8-hour shifts, variable start times including: 10:30 AM; 2:30 PM, 3:00 PM, 3:30 PM, 5:30 PM. Every other weekend and Holiday rotation
Ability to work every other weekend & holidays on a rotating basis
Must be 18 years of age or older

Nice To Haves

Revenue Cycle experience
General office experience
Epic experience

Responsibilities

Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels’ patients on available financial assistance programs
Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
Assists in scheduling add-on appointments as needed
May mentor other staff, provide technical or functional direction, and gather medical record information as needed
Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care