Patient Access Representative - Addiction/Recovery

Geisinger • Waverly, PA

2d • Onsite

About The Position

This is a Full-Time position working Days from 7:30 am to 4:00 pm, Monday through Friday. The role requires a High School Diploma or GED and preferred previous patient registration or related experience. The Patient Access Representative provides excellent customer service via phone and in-person, assists with insurance verification, scheduling, and data entry.

Requirements

• High School Diploma or GED
• Minimum of 1 year-Related work experience

Nice To Haves

• previous patient registration or related experience preferred

Responsibilities

• Responsible for front line support to the department.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• health insurance
• dental insurance
• vision insurance
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA)
• health savings account (HSA) with employer contribution
• Company-paid life insurance
• short-term disability
• long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan
• MyHealth Rewards wellness program
• adoption assistance
• fertility assistance
• parental leave pay
• military leave pay
• free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP)
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED