Patient Access Representative - Contingent

Nationwide Children's Hospital•Columbus, OH

89d•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role involves providing excellent customer service, accurately obtaining patient demographic and insurance information, ensuring insurance eligibility and pre-certification, and referring self-pay patients to financial assistance. The position also requires maintaining open communication with other departments and assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greeting and registering patients.
Answering telephone calls.
Scheduling appointments.
Pulling and filing medical charts.
Providing excellent customer service to patients and families.
Interviewing and registering patients.
Obtaining accurate demographic, insurance, and physician information.
Screening customer data to ensure patient is eligible for insurance indicated.
Communicating insurance differences to the customer.
Screening registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructing customers on requirements.
Identifying self-pay patients and referring them to financial assistance.
Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assisting in the shadowing/precepting of new employees.