Patient Access Representative- Contingent

Nationwide Children's Hospital • Columbus, OH

5d • Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This is a contingent role, meaning it is not benefits-eligible. Work days vary, and hours are 8-hour shifts between 11:00 PM and 7:30 AM. The first two weeks of training are Monday-Friday, 8:00 AM to 4:30 PM.

Requirements

• High School Diploma or equivalent, required.
• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• CPR certification (based on position and as determined by manager).

Nice To Haves

• Associate's Degree, preferred.
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.
• Ability to multi-task within a stressful environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED