Patient Access Representative

CommonSpirit Health • Pendleton, OR

4d • Onsite

About The Position

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping. Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations. To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

Requirements

• One (1) year relevant experience in healthcare, patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Nice To Haves

• High School Diploma or GED

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED