Patient Access Representative

Sanford Health•Wausau, WI

5d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires excellent customer service, the ability to empathize with patients, and a professional demeanor. A desire to work with and help people is mandatory.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Must be pleasant, outgoing and upbeat!!
A desire to work with and help people is a mandatory trait of this position!
Must be able to work as part of a team and also work independently.
Frequently takes direction from nursing team.
Working knowledge of medical terminology.
Use of professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents, verify patient/resident demographics to accurately register and/or schedule patients/residents, and take care of related paperwork.
Create electronic files; provide, scan, and route necessary forms and documents.
Educate patients/residents and capture their signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedule patient/resident appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, arrange interpreter services, check patients/residents in/out, and offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Prepare and coordinate charts; organize supporting provider documents; discuss pre-payment responsibilities; initiate and collaborate on patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compile, distribute, administer and score assessments; coordinate Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; make reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Maintain confidentiality of sensitive information.