Jeff Temp - Patient Access Representative
About The Position
This position is within an internal, temporary staffing pool with assignments typically lasting 30, 60, or 90 days. The role offers various shift options including day, evening, and night, with full-time, part-time, and per diem availability. Assignments are located in Washington Twp, Stratford, and Cherry Hill. The Patient Access Representative is responsible for ensuring a positive patient experience by demonstrating strong communication and customer service skills during patient registration. This includes accurately searching for and selecting the correct patient, gathering complete and accurate demographic and insurance information, and identifying uninsured patients for referral to Medical Assistance/Charity Care evaluation. The role also involves retrieving orders, confirming medical necessity, answering phones for outpatient visits, and gathering specific insurance information for accident patients. Additionally, the representative collects patient out-of-pocket liability/copays, verifies insurance, and confirms the presence of required referrals and authorizations.
Requirements
- High School Diploma or GED
- Emergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment customer service.
- Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
- Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
- Strong verbal and written communication and customer service skills
- Meticulous attention to detail
Nice To Haves
- Associate's degree in healthcare or business administration preferred
- Prior registration experience in Emergency Dept preferred.
- Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
Responsibilities
- Provides a positive patient experience to patients and families.
- Demonstrates strong communication and customer service skills while registering patients.
- Accurately searches and selects the correct patient.
- Gathers complete and accurate demographic and insurance information from patients and families.
- Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
- Retrieves orders, confirms medical necessity and answers phones for outpatient visits.
- Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned.
- Requests photo ID and insurance cards, scanning copies.
- Records complete and accurate demographic and insurance information.
- Enters orders and confirms medical necessity for outpatient visits, if appropriate.
- Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
- Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability.
- Ensures proper referral and authorizations are on file as needed.
- Completes all activities with adherence to departmental and institutional protocols.
- Assures regulatory and compliance requirements are met.
- Achieves individual and team performance metrics.
- Communicates and collects out-of-pocket liability from patients at the time of service.
- Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
