CO - PATIENT ACCESS REPRESENTATIVE

Gastro Care Partners•Colorado Springs, CO

16d•$18 - $26•Onsite

About The Position

Gastro Care Partners is seeking a compassionate, detail-oriented Patient Access Representative to serve as the first point of contact for our patients. This role is essential in ensuring a seamless and welcoming patient experience from registration through scheduling and check-in. In alignment with the organization’s mission to deliver exceptional, patient-centered gastroenterology care, this position supports timely access, operational efficiency, and a high-quality patient experience. The Patient Access Representative plays a critical role in ensuring every interaction reflects our commitment to compassionate service, accuracy, and excellence. At Gastro Care Partners, our vision is to be the leading gastroenterology partner recognized for transforming patient access, care coordination, and operational excellence. This role directly supports that vision by ensuring patients receive timely, organized, and compassionate service from their very first interaction with our organization. Our work is grounded in the following core values, which guide every interaction and decision: Patient First: Every interaction prioritizes empathy, respect, and exceptional service Integrity: We act with honesty, accountability, and transparency Excellence: We are committed to accuracy, efficiency, and continuous improvement Teamwork: We collaborate to support patients, providers, and each other Innovation: We embrace improvement that enhances access and patient outcomes

Requirements

High school diploma or equivalent required
1+ year of experience in healthcare, front office, or customer service preferred
Strong communication and interpersonal skills with a patient-centered approach
Ability to multitask and remain organized in a high-volume environment
Proficiency with EMR systems preferred
Basic understanding of insurance verification and scheduling processes preferred
Strong attention to detail and accuracy
Applicants must be legally authorized to work in the United States at the time of application and throughout their employment.
Gastro Care Partners does not provide employment visa sponsorship now for this position.
Additionally, employees hired for this position must reside in the State of Colorado no later than their first day of employment and maintain residency in Colorado throughout their employment in this role.
Must successfully pass a criminal background check as a condition of employment
Must successfully pass a pre-employment drug screening, which includes testing for marijuana

Responsibilities

Warmly greet patients, families, and visitors, ensuring a positive and professional first impression.
Register patients and verify all necessary demographic, insurance, and medical information.
Provide patient education regarding procedure preparation, insurance requirements, and billing processes.
Schedule patients for various clinical services with accuracy and efficiency.
Answer incoming phone calls, address inquiries, and direct calls appropriately.
Perform a variety of clerical and administrative duties to support daily operations.
Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policies