Patient Access Representative - Grayling - PRN

Munson Healthcare•Grayling, MI

4d•Onsite

About The Position

A Day in the Life Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed. Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities. Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills. Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked. Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes. Acts as a preceptor for new hires to provide all levels of education required for that position. Performs other duties as assigned by the PAS leadership team.

Requirements

Associate's degree or 2 years of formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Must receive a flu vaccine during the flu season in the year hired and annually thereafter, or receive an approved medical or religious exemption.

Responsibilities

Greet and direct patients and families to testing and surgical areas in a courteous and welcoming manner.
Be highly mobile to assist patients, family, and visitors, including transport or arranging transportation.
Obtain and verify all required patient information for entry into the registration system expediently.
Work positively with all levels of staff to complete job responsibilities.
Greet patients, family members, and other customers courteously and welcomingly.
Provide information necessary to promote patient understanding of procedures, expectations, and the hospital environment in a friendly and kind manner.
Exercise a high degree of control over confidential medical information.
Keep offices and work area orderly and properly stocked.
Access department communications daily via telephone voice mail and/or e-mail.
Make immediate requested changes to current information collection procedures based on daily communications.
Act as a preceptor for new hires, providing required education.
Perform other duties as assigned by the PAS leadership team.