Patient Access Representative

Lifepoint Health • Clive, IA

4d • Onsite

About The Position

Your Experience Matters MercyOne Clive Rehabilitation Hospital is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• High school diploma or equivalent required or 3 years of directly related experience may be substituted for the required education.
• Computer experience required

Nice To Haves

• Billing or collection experience preferred.

Responsibilities

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Interviews patients for all pertinent account information and verifies insurance coverage.
• Assists the Admission Coordinator with verifying insurance, obtaining insurance auth, coordination and communicating admissions, ensures all necessary information is obtained for payment and works with Clinical Liaisons to process referrals sent in.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.
• Checks and stocks supplies as needed.
• Serves as back-up for other functional areas.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED