Patient Access Representative

University of North Texas System•Fort Worth, TX

7d•Onsite

About The Position

The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check-in/check-out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.

Requirements

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience
Ability to multitask in a busy environment while maintaining professional composure.
Skilled in consistently completing assignments on time, accurately, and with attention to detail.
Excellent customer service and strong communication skills.
Demonstrates basic skills and knowledge of the position.

Responsibilities

Maintain patient schedule prep and ensure it is completed within the directed timeframe.
Interview patients to complete documents, case histories, or registration.
Gather patient insurance information and check eligibility.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Receive and route patient messages or documents to appropriate staff.
Greet visitors, ascertain the purpose of the visit, and direct them to appropriate staff.
Complete patient appointment check-in and check-out.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient appointments or medical consultations.