Patient Access Representative

Revenue Enterprises • Aurora, CO

17h • Hybrid

About The Position

Become a part of REL's newest business line! We have multiple clients with scheduling needs for their patients. Come be apart of a remote team that takes care of our clients, and their patients getting scheduled for all of their medical needs.
Handle 80-120 IB calls per day, accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services
Perform off-phone auditing, pre-authorization duties, and OB calls as required

Requirements

• Must be a Colorado or Wyoming resident
• 2+ years professional experience, with demonstrated history of retention
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Must be able to work M-F 7-5pm

Nice To Haves

• medical scheduling experience greatly preferred
• ready to join a fast-paced team
• able to multi-task
• talented at customer service
• strong listener and proactive attitude to meet patient needs and escalate as required by Client processes and safety standards
• has patience and is calm and helpful
• has a great phone voice and an empathetic tone
• Is able to implement changes quickly and maintain strict organization
• Is able to be a great team player
• Is willing to grow with BPO and stay on the team with longevity
• Accurate- Low error rate on existing teams
• Experience in customer service and/or healthcare preferred (but not required)
• Bilingual English/Spanish skills a plus!
• Typing 40+ WPM with 90% accuracy preferred

Responsibilities

• Handle 80-120 IB calls per day, accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services
• Perform off-phone auditing, pre-authorization duties, and OB calls as required

Benefits

• Salary- $37,440 - $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay)
• Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
• Health, Vision, and Dental Insurance
• Life Insurance and Disability
• Generous PTO accrual from day 1
• 401(k) plan with company matching
• Employee Assistance programs and discounts via LifeMart
• $500 Retention Bonus after 6 months of employment
• Hybrid work model – One day of in office training required, 100% remote after that!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED