Patient Access Representative LOSC Building
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for indicated insurance and communicate any differences. Additionally, they screen registrations to ensure insurance pre-certification and physician referral requirements are met, and instruct customers on these requirements. The role also involves assisting in identifying self-pay patients and referring them to financial assistance. Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff is crucial. The representative may also assist in the shadowing/precepting of new employees. The work environment is Nationwide Children’s Hospital, a place where passion meets purpose, and diversity, equity, and inclusion are integrated into core values and practices. The organization is committed to building, sustaining, and evolving an inclusive and equitable environment, seeking individuals who live these values and want to share their experiences and efforts in support of the collective mission to improve the lives of children everywhere.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills.
- Excellent customer service and organizational skills.
- Ability to multi-task within a stressful environment.
Nice To Haves
- Associate's Degree, preferred.
- One year of health care experience, preferred.
- CPR certification (based on position and as determined by manager).
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data to ensure patient eligibility for insurance
- Communicating insurance eligibility differences to the customer
- Screening registrations to ensure insurance pre-certification and physician referral requirements are met
- Instructing customers on requirements
- Identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with all departments Patient Access interacts with and clinical staff
- Assisting in the shadowing/precepting of new employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
