Patient Access Representative

INSIGHT Surgical Hospital • Flint, MI

5h • Onsite

About The Position

The Patient Access Representative at Insight Institute of Neuroscience & Neurosurgery (IINN) works in a Multi-Specialty facility, contributing to patient care. This role is integral to a fast-paced, team-oriented environment that includes professionals in neurology, pain management, chiropractic, and physical therapy. The representative is cross-trained in all clinical administrative processes, encompassing answering phones, checking patients in and out, performing patient reminder calls, and entering information into the Electronic Medical Record (EMR). Maintaining patient confidentiality at all times is a strict requirement. Top candidates for this role are expected to demonstrate superior customer service skills, with a strong focus on patient and customer satisfaction. IINN aims to advance neurosciences and medicine through scientific research and advanced technology, providing comprehensive, collaborative neuromusculoskeletal care and rehabilitation.

Requirements

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detailed oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to multitask and move between responsibilities in fluid manner
• Ability to independently problem solve
• Great data entry skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Is aware of standards and performs in accordance with them

Nice To Haves

• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus

Responsibilities

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Perform insurance verification as needed and directed
• Answer phone calls in a friendly and helpful manner
• Register patients and schedule appointments as directed
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to departments standards and PolicyStat policies
• Other duties as assigned

Benefits

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees