Patient Access Representative | Emergency Center - Evenings | 22 hrs/wk

Sanford Health•Fargo, ND

4d•Onsite

About The Position

Exciting opportunity to work as a Patient Access Representative in the Emergency Department. The ER is a medium to fast paced environment where attention to detail and excellent communication skills are a must. Applicants must be comfortable with periods of walking. The position averages 22 hours a week, with a rotating two week schedule. Week one days are Sunday 2:30p-11p, Tuesday 2:30p-9:30p, Thursday 2:30p-10:30p. Week two days are Tuesday 2:30p-9:30p, Thursday 2:30p-10:30p, Saturday 2:30p-11p. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education helpful.

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes