Patient Access Representative

Sanford Health•Minocqua, WI

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) performs patient registration and scheduling duties. Depending on the setting, the PAR may perform only registration or scheduling, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires excellent customer service, empathy, and professionalism, with the ability to work both independently and as part of a team. Maintaining confidentiality of sensitive information is crucial.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Excellent customer service skills.
Ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Ability to use professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with payment arrangements according to policies.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues, including work queue errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Maintain provider and schedule information.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Promote an atmosphere of mutual respect and cooperation.