Patient Access Representative - LSU Health Center OB/GYN

Woman's Hospital•Baton Rouge, LA

1d•Onsite

About The Position

Woman’s LSU Health Center for OBGYN is seeking a full-time Patient Access Representative. Woman’s is a large specialty hospital dedicated to the care of women and infants, recognized nationally for exceptional patient care, innovative programs, and a supportive work environment. The hospital consistently exceeds state and national benchmarks for patient satisfaction and is home to Louisiana’s largest delivery service, performing thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence and has been named one of Modern Healthcare’s Best Places to Work in Healthcare year after year. The organization prides itself on the care provided to both patients and staff.

Requirements

High school diploma or equivalent required.
Two to three years of physician, clerical and/or customer service experience.
Experience with scheduling, referral processing, and insurance verification.
Excellent customer service, phone, organizational, computer, and typing skills.
Working knowledge of insurance companies.
Must be multi-task oriented.

Nice To Haves

Some knowledge of medical terminology is preferred.

Responsibilities

Answers phone calls/faxes promptly and courteously, identifying self and department.
Responds to customer requests, forwards messages, and manages calls as needed.
Obtains complete insurance information, scans insurance cards, and verifies patient eligibility status.
Contacts patients prior to appointment if there are insurance verification issues.
Schedules follow-up or recurring appointments accurately and provides information and instructions to patients according to department policies and procedures.
Transcribes referrals/referral triage.
Selects proper guarantor account.
Distributes mail and/or deliveries to physicians according to department policy and individual requests.
Performs cashier duties as needed, collecting payments, issuing receipts, and making and documenting cash deposits in drop box.
Proficiently balances cash drawer and notifies/documents any discrepancies or missing information.
Scans loose reports and/or other medical records and documentation on the appropriate patient chart.
Performs general clerical and office responsibilities such as emailing correspondence, maintaining lobby area, faxing reports, etc.
Cross-trains and/or floats to other areas as directed by management.
Is familiar with FMLA Process and comfortable with advising patients on wait time and policy.
Uses Language Line effectively.
Serves as preceptor.
Performs other duties as assigned by practice manager, director and Vice President.