Patient Access Representative | Luverne Medical Center | PRN

Sanford Health•Luverne, MN

1d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for Luverne Medical Center. The role’s primary responsibility is to provide extraordinary customer service and create a welcoming, safe, and positive patient experience as the first point of contact, whether by phone or in the clinic. The position includes patient registration, scheduling, and related administrative and coordination duties.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.
BLS certification, where applicable.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements according to policies and procedures, and collect co-payments, pre-payments, and account-balance payments.
Work registration queues to resolve registration errors or denied insurance claims as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone; resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator for calls and provider pages as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.