Patient Access Representative

Cleveland Clinic • Akron, OH

1d • Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General’s patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing calls between patients, offices and other departments. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works Monday-Friday from 9:30AM – 6:00PM.

Requirements

• High School Diploma or GED
• One year of customer service work experience OR higher education and training
• Proficiency in data entry
• Knowledge of medical terminology
• Excellent customer service skills

Nice To Haves

• One year of hospital clerical or billing work experience
• Call center experience
• Insurance knowledge

Responsibilities

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
• Complete questionnaires to assist departments with preparing for patients.
• Utilize the screening tool for self-pay patients to determine any possible payer source.
• Refer patients to financial counselors.
• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
• Obtain, scan and index physician orders.
• Cross train to staff all patient access areas.

Benefits

• Follows standard precautions using personal protective equipment as required
• Drug free environment
• Influenza prevention program (including annual vaccination or approved exemption)
• Equal employment opportunity
• Outstanding, comprehensive offerings are an investment in your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees