Patient Access Representative

Sanford Health•Beaver Dam, WI

9d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires excellent customer service and the ability to empathize with patients and their situations, along with working knowledge of medical terminology and professional written communication skills. The PAR must be able to work both independently and as part of a team, often taking direction from the nursing team, and must always maintain confidentiality of sensitive information.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

Post-secondary education helpful.

Responsibilities

Greet patients/residents and verify patient/resident demographics to accurately register and/or schedule them.
Complete and manage related paperwork, create electronic files, and scan/route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements according to policies and procedures.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues such as work queue errors, denied insurance claims, and maintenance of the registration database.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with the nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Handle charge entry/billing and charge verification.
Make reminder calls for appointments.
Facilitate hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.