Pat Access Rep I, Casual, Float

Children's Hospital and Health System • Milwaukee, WI

11d • Hybrid

About The Position

At Children’s Wisconsin, every moment matters. Families walk through our doors during some of their most stressful times, and we’re committed to surrounding them with compassion, clarity, and exceptional care from the very first interaction. Our Patient Access Representatives are the welcoming face of our Emergency Department, setting the tone for a calm, supportive, and seamless experience. As a Patient Access Representative, you’ll be the first point of contact for children and families entering the Emergency Department. Your role is essential in creating a positive first impression and ensuring the registration process is smooth and accurate. Your work directly contributes to the quality of care we provide—both emotionally and operationally.

Requirements

• A high school diploma, GED, or HSED
• At least 1 year of customer service experience
• Strong organizational, analytical, and multitasking abilities
• The ability to work independently and collaboratively
• Comfort working weekends, holidays, and occasional schedule or location changes
• Proficiency with computers, Microsoft Windows, and basic word processing
• Accurate and efficient data entry skills
• The ability to demonstrate age‑appropriate awareness and sensitivity when interacting with patients and families
• A commitment to Children’s Wisconsin’s values, mission, and guiding behaviors

Responsibilities

• Greet and engage with patient families in a warm, professional manner
• Collect and verify registration and insurance information
• Accurately enter demographic and insurance data following established guidelines
• Help ensure patient accounts move through the revenue cycle without delays or errors
• Support a compassionate, family‑centered environment during what can be a stressful time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED