Patient Access Representative - Part Time
About The Position
In this role you will be completing the inpatient and outpatient scheduling, registration and insurance verification processes within patient access, and creating the first impression of the hospital’s services to patients, family members, and other external customers. You will be able to articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service. You will accurately gather and enter all information into the hospital computer system to expedite efficient data collection, billing, and hospital reimbursement. You will utilize knowledge of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications. You will be able to use modern office equipment and be knowledgeable about insurance eligibility software and access readers. You will be multitasking and maintaining composure when dealing with stressful situations, utilizing appropriate resources. You will utilize excellent interpersonal communication skills to effectively and professionally represent the department. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- 1 year business or medical secretarial curriculum preferred with emphasis in customer services, knowledge of healthcare setting, or equivalent of education and job-related experience
- Medical terminology course
- Experience with Microsoft Office Suite and computers/software/hardware.
Nice To Haves
- Certified patient account technician (CPAT) preferred
Responsibilities
- Completing the inpatient and outpatient scheduling, registration and insurance verification processes within patient access.
- Creating the first impression of the hospital’s services to patients, family members, and other external customers.
- Articulating information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service.
- Accurately gathering and entering all information into the hospital computer system to expedite efficient data collection, billing, and hospital reimbursement.
- Utilizing knowledge of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications.
- Using modern office equipment.
- Being knowledgeable about insurance eligibility software and access readers.
- Multitasking and maintaining composure when dealing with stressful situations, utilizing appropriate resources.
- Utilizing excellent interpersonal communication skills to effectively and professionally represent the department.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
