Patient Access Rep I
About The Position
Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative for a Full Time Day schedule. The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying patient identity, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents, and verifying and entering patient demographic and insurance information into the electronic health record. They will explain and complete complex regulatory and compliance documents, adhere to privacy and compliance standards, and explain and collect co-payments, deposits, and outstanding balances securely. The role also involves greeting patients and families, answering questions, ensuring patients arrive at the correct service area on time, and potentially performing scheduling, pre-admission, and discharge duties. Additionally, they may provide supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.
Requirements
- High School Diploma or Equivalent (Required)
- Customer Service OR Data Entry - 2 years (Required)
- Demonstrated proficiency in computer keyboarding skills (Required)
- Proper grammar, spelling and punctuation
Nice To Haves
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
- Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
- Interpersonal skills
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register the patient for the appropriate service.
- Scan important documents such as insurance cards, ID's, Living Wills, and POAs.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete complex regulatory and compliance documents.
- Adhere to all applicable privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances securely.
- Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
- Perform scheduling, pre-admission and discharge duties.
- Provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
