Patient Access Representative- Call Center (FT) Days

Adena Health•Chillicothe, OH

3d•Hybrid

About The Position

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc. This position will have a primary focus on managing incoming referrals for the Pediatrics office and will work in the Central Scheduling (Call Center) department once fully trained.

Requirements

High School Diploma or GED required
Valid Ohio Driver’s License
6 months experience in a hospital clerical, general clerical or customer service related position.

Responsibilities

Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
Uses established interviewing techniques to gather information in person, by accessing EPIC or by phone.
Gathers demographic information, insurance, financial information, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
Uses various electronic tools to ensure the patient's insurance coverage is active.
Runs an estimate on each patient at each visit or over the phone when pre-registering.
Obtains required signatures and documents at the time of registration and scans them into document imaging.
Enters diagnosis, tests and checks orders for completeness and medical necessity.
Interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
Answers all incoming calls on the hospital switchboard and transfers as appropriate.
Collects at time of service, copay and deductibles.
Manages incoming referrals for the Pediatrics office and works in the Central Scheduling (Call Center) department once fully trained.