Patient Access Representative, Senior

Lifepoint Health•Hickory, NC

8h•Onsite

About The Position

The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned. Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Requirements

Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Nice To Haves

Associates degree in Business, Finance, Health Info Management, or related field preferred.

Responsibilities

Assist manager and in creating staff schedules and ensures adequate coverage
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
Promotes and demonstrates excellent customer service
Maintain QA statistics (Including patient wait times, etc.) and report results to manager
Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met
Assists manager in educating registration staff of any changes pertinent to their roles