Patient Access Representative, Senior

Lifepoint Health • Hickory, NC

4h • Onsite

About The Position

The Patient Access Representative, Team Lead at FryeCare Imaging is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.

Requirements

• Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes
• Have ability to work quickly and accurately in a fast paced environment while managing multiple demands
• Ability to work both independently and collaborate as a team player
• Adaptability, analytical and problem solving ability and attention to detail
• Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Nice To Haves

• Associates degree in Business, Finance, Health Info Management, or related field preferred.

Responsibilities

• Assist manager and in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (Including patient wait times, etc.) and report results to manager
• Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met
• Assists manager in educating registration staff of any changes pertinent to their roles

Benefits

• Medical plans
• Dental plans
• Vision plans
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED