Patient Access Representative Senior
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support on-boarding efforts of junior staff by mentoring, being a go to for day-to-day questions, and training.
Requirements
- High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
- experience in a healthcare setting, with a focus on patient access and registration 3-5 years required
- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
- Excellent customer service skills, including active listening, empathy, and effective communication.
- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
- Proficiency in Microsoft Office and electronic medical record systems.
Nice To Haves
- Associate's Degree Healthcare Administration preferred
- Associate's Degree Related Field of Study preferred
Responsibilities
- Train and mentor patient access representatives, as well as being a go to for day to day questions.
- Greet patients and provide them with exceptional customer service and support.
- Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
- Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
- Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
- Stay up-to-date with healthcare regulations and policies, and be able to apply them in daily operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
