Senior Patient Access Representative

Mass General Brigham • Boston, MA

1d • $22 - $31 • Hybrid

About The Position

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support on-boarding efforts of junior staff by mentoring, being a go to for day-to-day questions, and training.

Requirements

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• experience in a healthcare setting, with a focus on patient access and registration 3-5 years required
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Train and mentor patient access representatives, as well as being a go to for day to day questions.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up-to-date with healthcare regulations and policies, and be able to apply them in daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED