Patient Access Representative Senior
About The Position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Patient Access Representative is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.
Requirements
- 2+ years of revenue cycle experience in a hospital/healthcare setting
- 2+ years of customer service experience
- Intermediate level of proficiency with Microsoft Office Products
- Ability to work 8:30am-5:00pm CST Monday-Friday
- Must be 18 years or older
Nice To Haves
- Experience with electronic medical records
- Patient Access and/or Financial Counseling experience
Responsibilities
- Collects demographic and insurance information
- Documents any issues and resolutions in electronic medical record
- Uses resources, tools and procedures to complete registration for complex accounts
- Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles
- Assists and counsels patient with application process for available financial assistance programs
- Assists patient with setting up payment plans or connecting with resources for outstanding balances
- Uses resources, tools and procedures to complete accounts in assigned work queues
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
