Patient Access Representative/Scheduler – Cancer Center

Prairie Lakes Healthcare System•Watertown, SD

3d•Onsite

About The Position

This position schedules appointments for Cancer Center patients and collects and verifies all patient demographic and financial information while adhering to ethical and legal standards and recognizing and responding to emergencies while demonstrating professional characteristics. Provides clerical support to ensure that the daily functions of the Cancer Center are carried out in an organized manner.

Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Nice To Haves

One year of medical office experience preferred.

Responsibilities

Provides excellent customer service while greeting, welcoming patients, answering the telephone, screening, and routing calls appropriately in a courteous and prompt manner.
Registers and admits patients in EMR by obtaining relevant patient demographic and insurance information.
Schedules procedures, infusions, appointments and referrals.
Directs patients and visitors to the desired destination.
Coordinates copy requests with internal copy service.
Takes new patient referrals.
Requests authorizations for IHS, VA, and primary care providers for Medicaid.
Maintains lists of patients needing monthly itemized statements for Aflac.
Prints off and mails statements monthly to patients for their cancer policies.
Collects and posts payments for services provided.
Sorts, reviews, and distributes daily mail to appropriate staff.
Orders patient nutritional services supplies as needed.
Other duties may be assigned.