Patient Access Representative / Medical Receptionist - Council Bluffs (9:30a - 6p)

OrthoNebraska•Council Bluffs, IA

12d•Onsite

About The Position

The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments, and the collection of upfront payments.

Requirements

High School diploma or equivalent required.
2+ years of customer service-related experience required.
Proficient with the use of an Electronic Medical Record and/or background utilizing computer software programs in the workplace.
Welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Nice To Haves

2+ years prior healthcare experience preferred.
2+ years experience working in a fast-paced environment preferred.
Understanding the revenue cycle is preferred.

Responsibilities

Provide exceptional customer service by placing the patients' needs above all else.
Utilize multiple computer software programs simultaneously.
Preregister patient charts prior to service.
Verify insurance eligibility.
Collect copayments and patient balance payments in a professional manner.
Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately.
Check in patients in an efficient, complete, and personalized manner.
Schedule appointments accurately with patient convenience as a priority.
Leave a lasting impression that differentiates OrthoNebraska from other organizations.
Assist patients with wayfinding within our campus.
Assist patients with paperwork when necessary.
Maintain confidentiality and demonstrate respect for patient rights.
Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
Comply with safety activities, policies, and procedures, and regulatory requirements such as OSHA and The Joint Commission.
Perform other duties as assigned.