Patient Access Representative Lead

Nationwide Children's Hospital • Columbus, OH

20h • Onsite

About The Position

Seeking a Patient Access Lead to lead daily scheduling, registration, and waiting room operations. This role oversees frontline staff, promotes workflow efficiency, ensures compliance with organizational and regulatory requirements, and supports emergency preparedness efforts. The Lead will drive continuous improvement through audits, performance monitoring, data analysis, and process enhancement initiatives. Successful candidates will demonstrate strong leadership, operational excellence, employee development skills, and a commitment to delivering an exceptional patient and family experience. Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Requirements

• Associate's Degree, or equivalent experience, required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
• Demonstrated ability to effectively interact with peers in problem solving.
• Demonstrated traits of teamwork, cooperation, and displays a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers.
• Ability to escalate situations to leadership as appropriate.
• Ability to multi-task within a stressful environment.

Nice To Haves

• OR/Optime scheduling experience is strongly preferred.
• Experience in a healthcare environment, preferred.

Responsibilities

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ’s and monitors quality and productivity and reports to supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree